Enhancing the Lives of Seniors Through Use of a Daily Life Management Platform

Categories

Reduce Social Isolation
Reduce Feelings of Loneliness
Increased Resident Engagement and Satisfaction
Increased Social Networks
Increased Quality of Life
Increased Staff Efficiencies
Increased Revenue

Organization Name

Aldersgate United Methodist Retirement Community

Organization Type

Continuing Care Retirement Community – Life Plan Community Organization

Description

Aldersgate is a progressive Life Plan Community located in Charlotte, North Carolina, where residents live active, engaged lives with the confidence of having all future needs met in the same, and all-inclusive community. Aldersgate is a distinctive 234-acre campus that reflects North Carolina’s naturally wooded countryside and the history of our State. Residents enjoy easy access to Charlotte’s rich urban amenities. Aldersgate offers choice, variety and value in an environment devoted to enriching the lives of our resident-neighbors and the community as a whole.

Aldersgate engages with city leaders and partners to advance wellness initiatives. And we are at the forefront of developing transformative centers of excellence designed to revolutionize the senior living experience.

Aldersgate offers 249 independent living residences consisting of cottages, homes, apartments, and villas, 92 assisted living residences, 61 memory care residences, and 100 health care residences. The mean age of residents in independent living is 86. We have a robust future residents program. We are currently undergoing a major expansion that will additionally provide 62 independent living residences, community center and amenities, and a 120-bed nursing center.

Project Description

Wellzesta, Inc. installed the Wellzesta Life platform at Aldersgate Retirement Community in November 2016 to approximately 300 residents and 100 staff members. The primary goals were to increase participation in existing wellness and activity programs and thereby enhance their wellbeing, enhance the sense of fellowship among residents and attain real-time feedback and from the residents on community services. The project also sought to engage residents and future residents in two-way, mobile communication. The project also emphasized holistic and preventative health, focusing on eight dimensions of wellness, including: social, physical, environmental, occupational, emotional, spiritual, financial, and intellectual.

Socialization Modality

Community App that offers Event/Activity Sharing, Video Chat, E-Mail, Text Chat, Digital Signage, Community Blog, Activity Calendar, E-Reader/Electronic Books, Art, Games, Exercise, Music, Facilitated Communications and Conversations, Friends Network.

System Embodiment

App running on iPad tablet for users (residents and future residents); Web App running on tablet, laptop, and desktop for staff; cloud-hosted back-end server.

Business Model

Medicare and private pay.

Implementation Approach

Aldersgate installed campus-wide Wi-Fi five years ago and sought a mobile communications platform that could enrich the lives of residents, create a culture of vitality, and attract prospective residents. Data collection and real-time feedback from residents were also important to both personalize each individual’s experience and understand the changing consumer’s needs and desires. Wellzesta/Spectrum staff conducted extensive hands-on onboarding, where staff and residents were trained in groups of 30. Residents and future residents received on-site, interactive training in the use of iPads, as well as the software.

The platform was rolled out initially to community staff, followed by a two-step implementation process for residents. Step one was introduction to iPad use